CIM’s culture is one of trust, empowerment and alignment where our people feel engaged, supported and valued. We have an amazing team of people who will make you feel welcome from the moment you first set foot through our doors.

Supporting your health and wellbeing is important to us and we offer a generous holiday entitlement, opportunities for flexible working, an Employee Assistance Programme and plenty of wellbeing activities to keep you healthy in body and mind.

We have a diverse workforce bringing a wide variety of skills and experiences to our organisation.

Investing in our people

Learning is at the heart of our business and development is embedded into our culture. We recruit talented and passionate people who want to stretch themselves and have a willingness to develop and grow in their role.

Your development journey with us starts on day one. We will present you with opportunities for learning and growth and provide you with the tools to inspire greater confidence, succeed in your role and advance your career with us.

You’ll be in control of your career with regular check-in meetings with your manager and access to our globally recognised training courses and qualifications, tailored lunch & learns and external development opportunities.

Hear from our people

Jemma T.

Customer Experience

"I started working at CIM in 2015 as a Customer Service Coordinator. Within my time at CIM I have progressed within Customer Experience and am now the Studying Membership Manager. For my development CIM has funded a CIM foundation certificate in Professional Marketing, an Apprenticeship in Operational and Departmental Management, an ILM Certificate in Leadership & Management and multiple training courses, including Customer Experience Management".

Nina S.


"I started working at CIM in 2012, I joined on a 6-month contract as a sales advisor advising customers which marketing training courses or qualifications were the best options for their professional and personal development. I'm still here many years later always leaning on the job and developing my skills at CIM. I've progressed through the ranks over my time here and now working as Head of Commercial Operations".

Lucy B.

Customer Experience

"I joined CIM in October 2014 as a Customer Service Coordinator and have since progressed through a variety of roles within the department after a brief departure in 2017, enhancing my skills to lead me to where I am now as the Professional Membership Manager. I was given the opportunity to complete an ILM Team Leader Apprenticeship 2019, which ensured I was equipped with the skills needed to make my move into a management position a successful transition".

Life at CIM

A day in the life working in Marketing

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