Desktop and Systems Administrator

Desktop and Systems Administrator

Role:                        Desktop and Systems Administrator

Location:              Cookham – HYBRID – 3 days office / 2 days remote

Office Days:         Mon / Tues and Thurs (flexibility required)

Salary:                    £35,000 to £38,000 + Benefits.

As our Desktop and Systems Administrator, you'll play an important role in delivering effective IT support across CIM, ensuring colleagues have access to the technology, systems and tools they need to work efficiently.

You'll provide day-to-day technical support across end-user devices, business applications and Microsoft 365 services, while also contributing to IT projects, system upgrades and technology improvements.

You'll work closely with colleagues across the organisation, helping them get the most from our collaborative applications through guidance, training and knowledge sharing.

What you'll be doing

Your key responsibilities will include:

• Providing end-user support, investigating and resolving IT incidents and service requests, and escalating issues where appropriate.
• Administering and developing our Microsoft 365 environment, including SharePoint, OneDrive, Teams, Office applications, Power Automate and Power Apps.
• Deploying, managing, upgrading and troubleshooting PCs, laptops, mobile devices and peripherals.
• Supporting the administration and maintenance of servers and network infrastructure.
• Managing multiple support tickets and smaller IT projects, prioritising workloads to meet business needs.
• Creating standard operating procedures, technical documentation and delivering user training.
• Proactively monitoring IT security solutions and backups.
• Maintaining accurate IT asset inventories, audit records and system documentation.
• Identifying opportunities to improve IT services, systems and processes.
• Supporting IT project planning and ensuring activities comply with relevant policies and procedures.

What you'll bring

We're looking for a proactive and technically capable IT professional who enjoys solving problems, supporting colleagues and improving technology services.

Ideally, you'll have:

• Around seven years' experience working within the IT industry.
• At least five years' experience supporting Windows desktop environments, mobile devices and IT infrastructure.
• At least four years' experience administering and supporting Microsoft cloud and modern desktop technologies.
• Strong experience with Microsoft 365, Azure, Intune, PowerShell, Exchange Online, SharePoint, OneDrive and Teams.
• Good knowledge of incident management, troubleshooting and root cause analysis.
• Experience creating technical documentation and delivering user training.
• Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical colleagues.
• Strong organisational skills and the ability to manage competing priorities effectively.
• A collaborative, customer-focused approach and a commitment to delivering excellent IT support.

Technical skills

You should have practical experience with:

• Microsoft 365, Teams and Windows 11.
• Active Directory and Microsoft Entra ID.
• Exchange Online and PowerShell.
• Microsoft Intune and Microsoft Defender.
• Windows Server and Group Policy.
• IT peripherals, including network printers and scanners.
• TCP/IP, WAN, LAN, Wi-Fi, switches, routers, firewalls, DHCP and DNS.

Desirable experience:

• Microsoft Azure.
• Extreme Networks and Fortinet technologies.

 What you’ll get:

• 25 days annual leave, plus bank holidays (pro rata)
• Pension contribution scheme
• Training and development opportunities
• Life assurance scheme
• Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)

CIM. The Chartered Institute of Marketing.  We are at the forefront of all that is vital in marketing.  From qualifications and consultancy to sustainable working and thought leadership, our impact is felt far and wide. 

We welcome applications from people of all backgrounds, experiences and identities. We are committed to creating an inclusive workplace where everyone feels they belong. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

CIM, we stand for better marketing. 

Values - Confidence, Curiosity, Collaboration and Integrity

Apply now to join our team!